Sofie^TM

Terms and Conditions
Last Updated: January 1, 2025

Welcome to LifeLearn (“LifeLearn”, “we”, “us” or “our” as context dictates). We are excited to offer you our product, LifeLearn SOFIE (as defined below) and its related sites, services, applications, and tools (collectively, the “Services”). The terms set out below (these “Terms of Use”) in combination with any other applicable agreement, including but not limited to our Privacy Policy (https://www.lifelearn.com/privacy-policy/ ) which are incorporated by reference and available at LifeLearn’s website (https://www.lifelearn.com/ ) (the Terms of Use together with such other documents, our “Terms”) govern your use of the Services.

Please read our Terms carefully since they are legally binding and have sections which are important (e.g. see fees, liability, dispute resolution and termination). By using the Services you confirm that you accept our Terms and that you agree to abide by them. The word “you” in these Terms of Use refers to the person who is subscribing to our Services acting solely for the person’s own benefit or acting on behalf of others, including a corporation or other legal entity (“Other Persons”). If you are acting on behalf of Other Persons you are binding them to the obligations of our Terms, and (2) warrant that you have has the authority, actual or implied, to bind such Other Persons to our Terms. You will also have the obligation to ensure all Authorized Users (as defined below) follow these Terms of Use.

If you do not agree to our Terms, please do not use our Services. Any continued use of the Services by you or any of your Authorized User will be considered as your consent and agreement to our Terms.

1. DEFINITIONS

“Account” means a User’s account that was registered on our Website and created for the purposes of accessing our Services.

“Aggregated Information” means all information derived from your use of Services and including without limitation, usage information, data and other content, provided however, such information will not be able to reveal Authorized User or your identity.

“Application” or “App” means mobile application utilized by a User to access Services from a smart phone.

“Authorized User” means someone who has been designated by you to access the Services.

“Certified” or “Certify” means being officially recognized as possessing a certain qualification, criteria or meeting certain standards.

“Content” or “Sofie Content” means any content featured or displayed throughout the Website, including but not limited to text, documents, information, data, articles, opinions, images, photographs, graphics, software, Applications, video recordings, audio recordings, sounds, designs features, comments and other materials that are available on the Website and as part of Sofie.

“Credentials” means account log-in and other details which are relevant to your subscription and your access to Services.

“Customer Input” means any content submitted or otherwise shared by you in the course of provision of Services, including suggestions, modifications or other actions undertaken by you or is otherwise shared with users through Sofie.

“Handle” means to process, record, transfer, access receive, use, disclose, retain, dispose of, destroy, manage, collect, store, or otherwise handle and any variation of “Handle” and “Handling” has the same meaning depending on the context.

“Intellectual Property” means inventions, discoveries, or improvements (whether patented or able to be patented and whether or not reduced to practice), including patents, patent applications, certificates of invention, utility models, continuations, continuations-in-part, provisionals, divisions, reissues, renewals, re-examinations and extensions thereof; trade secrets, know-how, designs, methodologies, processes, rights in data, and similar rights; semiconductor chip protection and mask work right; the protection of works of authorship or expression and copyright (whether or not registered); trademark, trade names, service marks, logos, domain names and trade dress; and similar rights under any laws or international conventions throughout the world, whether now existing or hereafter arising or developed, including the right to apply for registrations, certificates, or renewals with respect thereto, the rights to prosecute, enforce, and obtain damages.

“Intellectual Property Rights” means any rights pertaining to Intellectual Property.

“Law” means any statute, ordinance, regulation, rule, code, constitution, treaty, common law, governmental order or other requirement or rule of law of any governmental authority.

“Person” means an individual or a company.

“Personal Information” means any identifiable information related to a Person.

“LifeLearn SOFIE” or “Sofie” means the software program which provides various online resources and functionality, including the ability for you to ask questions and obtain access to third-party publications and other resources that may be helpful in addressing such questions.

“Subscription” means the purchase of our Services, either through the order form on Website or by contacting us, and “Subscription Period” means the time you are entitled to use the Services as set out in your subscription.

“Website” means www.lifelearn.com and a subdomain of any such website (e.g. httpCommented [DU1]: Do we need to add the sofie.ai url? Commented [KW2R1]: @Dishi Uttam no ://sofie.lifelearn.com/), any mobile application for such website or any other website operated by us in connection with services provided to Authorized Users.

2. SERVICE OFFERING

a) Subject to your payment of Fees and our Terms, we grant you a non-exclusive, non-transferable and non-sublicensable right to access and utilize the Services (1) solely during the term of your subscription to Services, (2) only for your purposes, and (3) for no more than the Authorized Users at such address permitted under the Service subscription terms.

b) You will not perform any Restricted Actions (as defined below).

c) You acknowledge that Services and Content are subject to Section 8 (Disclaimer).

3. FEES AND PAYMENT TERMS

a) Billing

Billing commences on provisioning/date of sale.

b) Fees and Payment

Your use of the Services is subject to your payment of the ongoing monthly and/or annual subscription fee (the “Subscription Fee” or “Fee”). All Fees may be changed by LifeLearn at its discretion, but any such change will only impact the subscription period after the expiry of Term (as defined below). Fees shall be billed in Canadian or United States dollars depending on which jurisdiction is applicable to you and your purchase of Services. Fees are payable by credit card (Visa, MasterCard or American Express) or by providing valid bank account information for LifeLearn to automatically withdraw funds from. You are responsible for ensuring a current and valid payment method is on file with LifeLearn at the time of billing.

If your payment is past due, LifeLearn may, at its sole discretion, (1) administer a fee for non-sufficient funds in case a payment method (e.g. credit card) fails, (2) suspend or terminate the Service, and (3) pursue all remedies otherwise available to us. You agree to reimburse LifeLearn for any reasonable costs and expenses incurred in the course of collecting payment past due. Any amount not paid when due shall be subject to late fees at a rate of two per-cent (2%) per month (or the maximum amount allowable by applicable law, whichever is less).

c) Refunds and Cancellations

Annual Subscription. Annual subscriptions are non-refundable during the term of service and shall automatically renew on a yearly basis, as the case may be, unless the Business notifies LifeLearn by calling at 1-888-336-2720 at least thirty (30) days in advance of the intended date of cancellation of such Services. . Your receipt and access to the services will end as of the final day of your service term.

Monthly Subscription. Monthly subscriptions shall automatically renew on a monthly basis, as the case may be, unless the Business notifies LifeLearn by calling at 1-888-336-2720 at least thirty (30) days in advance of the intended date of cancellation of such Services. Your receipt and access to the services will end as of the final day of your service term

d) Taxes

All Fees charged by LifeLearn for the Services are exclusive of sales, or other value added taxes. The Business agrees it is responsible for and shall pay in full all such taxes.

4. YOUR ACCOUNT

a) Registration and Account Set-up. You will receive your Services after we have created your Account. Once an Account is created, you are responsible for managing your Credentials. You should also inform us promptly of any changes to the information provided in order to ensure effective communication with LifeLearn.

b) Credentials Management and Incidents. You will: (1) keep your Credentials strictly confidential and secure; (2) only share such Credentials with those who are authorized to access Services on your behalf or are Authorized Users and ensure such persons abide by our Terms, and (3) inform us immediately if the confidentiality of any part of your Credentials has been compromised (e.g. you or an Authorized User has shared your Credentials with a third party).

c) Suspicious Activity. If we suspect any unauthorized access to your Account or that there is suspicious activity in relation to your Account, we retain the right, but do not have

the obligation, to suspend your Account and take any other related action as we deem reasonable, and you agree to assist in executing such actions, which may involve your resetting of passwords or taking other measures as may be required.

5. REPRESENTATIONS, WARRANTIES AND COVENANTS

a) You acknowledge and agree that: (1) you are 18 years old or older; (2) you have the authority to bind yourself, or Other Persons as applicable, to our Terms; (3) your use of the Service will (A) be solely for purposes that are permitted by these Terms of Use, (B) not infringe or misappropriate the Intellectual Property Rights of any third party, and (C) your use of the Services, as applicable, will comply with all Laws.

b) Restricted Actions. You covenant that you will not:

(1) not allow more than the Authorized Users permitted under the terms of your subscription;

(2) engage in a direct or indirect act to modify, translate or copy any Content;

(3) register for an Account on someone else’s behalf;

(4) misrepresent your identity (e.g. represent to anyone in relation to Sofie that you are someone else or you are affiliated with someone that you are not); in regards to fees, circumvent the payment methodology of the Services,

(5) share your Account log-in details with any person other than those expressly authorized by you;

(6) make use of the Services to do anything other than to carry out activities which are normally related to activities conducted using the Services;

(7) publish content that violates any party’s Intellectual Property Rights or Laws, in any form whatsoever;

(8) reverse engineer, de-compile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms in any part of the Services;

(9) rent, lease, distribute, license, sub-license, sell, resell, assign, transfer, timeshare, offer in a service bureau, or otherwise make any part of the Services available to any third party, other than to an Authorized User;

(10) damage, disable, overburden or impair our servers or network, or interfere with any other party’s use and enjoyment of the Services;

(11) copy, or make derivative work from, any part of the Services in any medium, including use of a frame or border environment around Sofie, or other framing technique to enclose any portion or aspect of Sofie, using any device including using spiders, data mining, robots, or similar data gathering means;

(12) access the Services in order to build a commercially available product or service which competes with the Services;

(13) copy any features, functions, integrations, interfaces or graphics which are part of the Services;

(14) violate any Laws;

(15) make statements on any part of Sofie on any topic, particularly regarding Content and the Services, which could reasonably be considered false or misleading;

(16) wilfully tamper with the security of the Services, including attempting to probe, scan or test the vulnerability of Sofie or to breach its security or authentication measures;

(17) share any sensitive data with us which, in the normal course of events, would demand special Handling and introduce a security burden on us that is not agreed upon by us in writing in advance of receipt of such data;

(18) transmit any information, through the Services in any other manner, which may be: (1) unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane; (2) in violation of a third party’s Intellectual Property Right or is subject to Intellectual Property Rights; (3) refutes or is contrary to what is set out anywhere in the Services; (4) is considered “spam” (including machine or randomly-generated, constitutes unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation or any form of lottery or gambling); (5) contains or installs any viruses, worms, malware, Trojan horses or other content that is designed or intended to disrupt, damage or limit the function of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; and (6) violates the privacy of any third party; and

(19) attempt to gain unauthorized access to the Services or our computer systems or networks through hacking, password mining or any other means.

c) We reserve the right to investigate and prosecute, to the fullest extent of the law, any violation of the above.

6. PROPRIETARY RIGHTS

a) Ownership and Reservation of Rights to LifeLearn Intellectual Property. LifeLearn and its licensors own all Intellectual Property Rights in the Services. You will not obtain any ownership interest in the Services or any modifications to the Services as a result of your access and use of Services.

b) Right to Handle Your Data. You hereby grant LifeLearn a non-exclusive and transferable right to Handle your data to (1) provide you the Services set out in these Terms of Use, and (2) generate Aggregated Information and (3) collect and store inputs provided into the AI to improve the service.

(1) You agree that all such data may be, without further required consent by you, Handled by a third-party for either (1) the third party’s own legitimate business purposes, (2) purposes which serve our business purposes, including transaction processing and data monitoring or storage; or (3) for regulatory or other reasons which are imposed on us, in Canada, United States of America, or in any other jurisdiction we provide services or may otherwise decide to store or process such data.

(2) Aggregated Information. We’ll own all Aggregated Information for any purpose seen we see fit, including but not limited to publication of, and creation of derivative works from the Aggregated Information, provided that such usage will not reveal to a third party any Confidential Information or the identity of an Authorized User.

c) Your Input. We shall have a royalty-free, worldwide, transferrable, sublicensable, irrevocable, perpetual license to use or incorporate into Services any Customer Input. You shall have no obligation to provide Customer Input. Although LifeLearn does not seek to monitor or control the submission of Customer Input, LifeLearn reserves the right to delete, move and edit any Customer Input submitted where, in our sole and absolute discretion, it is considered prudent or necessary to do so.

7. CORRECTIVE ACTION AND NOTICE

If you become aware of any actual or threatened activity by an Authorized User which is prohibited by Section 5(b) (Restricted Actions), you will immediately (a) take all reasonable and lawful measures within your control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services, and (b) notify LifeLearn of any such actual or threatened activity.

8. DISCLAIMERS

IN ADDITION TO ANY OTHER DISCLAIMERS SET OUT IN OUR TERMS, THE SERVICES PROVIDED, INCLUDING ALL CONTENT AND FUNCTIONS, ARE “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND MADE BY US. WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, RELIABILITY OR ACCURACY. SOFIE CONTENT IS (I) MEANT TO BE A SUPPLEMENTARY RESOURCE FOR A VETERINARIAN, AND (II) IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU ARE NOT A VETERINARIAN, SEEK THE ADVICE OF YOUR VETERINARIAN OR OTHER QUALIFIED SERVICE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING ANY SOFIE CONTENT AND DO NOT DISREGARD OR DELAY SEEKING SUCH ADVICE AS A RESULT OF YOUR RELIANCE ON SOFIE CONTENT.

SOFIE CONTENT IS NOT INTENDED TO REPRESENT ALL AVAILABLE INFORMATION REGARDING ANY TOPIC AND DOES NOT PRESENT INFORMATION FROM ALL POTENTIAL SOURCES OF INFORMATION. LIFELEARN DOES NOT CERTIFY ANY SOFIE CONTENT, INCLUDING VETERINARIANS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY APPEAR OR BE REFERENCED IN THE SOFIE CONTENT. RELIANCE ON ANY SOFIE CONTENT AND ANY OTHER INFORMATION, HOWEVER PRESENTED, OBTAINED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.

ALTHOUGH THE SERVICES PROVIDE LINKS TO THIRD PARTY WEBSITES, WE ASSUME NO OBLIGATION AND PROVIDE NO GUARANTEES WHATSOEVER IN CONNECTION WITH THE PERFORMANCE OF THIRD PARTY WEBSITES OR THIRD PARTY CONTENT PROVIDED OR ACCESSED THROUGH THE SERVICES. WE ARE NOT RESPONSIBLE TO YOU FOR THE CONDUCT OF ANY SUCH THIRD PARTY OR FOR ANY ERROR, INACCURACY, OR INACCESSIBILITY OF ANY MATERIAL THEY SUPPLY.

WE DO NOT WARRANT THAT THE SERVICES OR THE FUNCTIONS THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT SOFIE OR ANY ITEM CONNECTED WITH SOFIE IS FREE OF VIRUSES OR ANY HARMFUL COMPONENTS, OR THAT ANY TRANSMISSION TO AND FROM US OR COMMUNICATION BY YOU IS CONFIDENTIAL. YOU AGREE THAT YOUR USE OF THE SERVICES CREATES NO OBLIGATION UPON US AND THERE IS NO RELATIONSHIP (WHETHER CONTRACTUAL, FIDUCIARY OR OTHERWISE) CREATED BETWEEN YOU AND US OTHER THAN PURSUANT TO THESE TERMS OF USE.

ALL THIRD PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY CONCERNING ANY THIRD PARTY MATERIALS IS STRICTLY BETWEEN YOU AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD PARTY MATERIALS. TO THE FULLEST EXTENT OF THE LAW, WE DO NOT REPRESENT THAT ANY INFORMATION

EXCHANGED BETWEEN A PARTY IN THE PROVISION OF SERVICES IS SECURE, EVEN IF WE BECOME AWARE OF ANY, OR ARE TOLD ABOUT, A POTENTIAL BREACH.

BY USING SOFIE AI CHAT, YOU ACKNOWLEDGE SOFIE IS NOT A SUBSTITUTE FOR YOUR PROFESSIONAL JUDGEMENT BASED ON INDIVIDUAL PATIENT ASSESSMENT. AS A VETERINARY PROFESSIONAL, YOU ARE ULTIMATELY RESPONSIBLE FOR THE DECISIONS YOU MAKE, YOUR RECOMMENDATIONS AND KEEPING CURRENT WITH THE LATEST CLINICAL CARE RECOMMENDATIONS. WHILE SOFIE IS UPDATED REGULARLY, THERE MAY BE RECENTLY PUBLISHED VETERINARY MEDICAL INFORMATION OR ADVANCEMENTS THAT ARE NOT YET ACCOUNTED FOR.

9. RELEASE AND INDEMNIFICATION

(a) You agree to indemnify and hold harmless LifeLearn, its officers, directors, employees, agents, successors and permitted assigns from and against any and all claims and expenses, including legal fees and disbursements, arising out of: any use of the Services, including your violation of any of the provisions in these Terms of Use; improper Handling of any data; allegation of facts that, if true, would constitute your breach of any of your representations, warranties, covenants or obligations under these Terms of Use; or negligence or willful misconduct by you or any third party on your behalf in connection with these Terms of Use.

(b) In the event you are a California resident, you waive California Civil Code Section 1542, which says: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

(c) We may, at our sole discretion and expense, choose to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without our written consent.

10. LIABILITY

Under no circumstances will LifeLearn, our representatives, affiliates, suppliers, or other third parties with whom we do business (our “Business Partners”) be liable for any indirect, incidental, special, consequential or exemplary damages arising from or relating to the use of the Services, including reliance on information provided through them. LifeLearn does not guarantee accuracy or reliability of AI-generated responses, and you accept full responsibility for decisions or actions taken based on such outputs.

This includes, but is not limited to, any loss of profit, earnings, anticipated earnings, interruption or loss of business, or any consequential losses, problems, or fault howsoever arising out of the use of the services or use of information.

Under no circumstances will LifeLearn, our representatives, affiliates, suppliers or Business Partners be liable to you or any person with respect to damages incurred by reason of any services or goods received through, advertised on, or provided by the Services. Under no circumstances will LifeLearn, our representatives, affiliates, suppliers or Business Partners be liable for the acts, omissions or conduct of any third party users of the Services and you must ensure that you inform such third parties, who may benefit from any part of the Services, of this fact.

Without limiting the foregoing in this section entitled “Liability” the limit on LifeLearn’s (including our representatives, affiliates, suppliers or Business Partners) total cumulative liability to you or any person for any claims arising from or relating to the Services will be limited to a maximum of ten (10) Canadian dollars.

Should a jurisdiction that does not allow the exclusion of incidental, special or consequential damages apply to these Terms of Use, the total liability to you or any person in connection with any incidental, special or consequential damages will be limited by the above paragraph of this section entitled “Liability.”

You agree and acknowledge that regardless of any statute or law to the contrary any claim or cause of action arising from or relating to the Services must be filed within one (1) year after such a claim or cause of action arises or be permanently barred.

The foregoing shall not apply to the extent prohibited by the applicable law.

11. TERM AND TERMINATION

(a) Our Terms, and any payment obligations, will be deemed to be applicable to you upon your use of the Services and will terminate only upon an actual deletion or deactivation of your Account through the means provided on the Website. Abandonment or non-use of the Account will not lead to an automatic termination of your Account. Your obligation in respect of Fees will continue until you deactivate your Account and until all outstanding Fees have been paid.

(b) We may terminate your access to all or any part of the Services at any time, with or without cause and with or without notice, effective immediately and for any reason deemed appropriate in our sole discretion. Termination is subject to refund of pro-rated fees in case we are terminating for convenience and you have pre-paid unused fees.

(c) Except for the provisions set out in Section 23 (Surviving Provisions) these Terms of Use will no longer be applicable to you if your Account is cancelled or terminated.

(d) Upon termination of your Account (1) all rights, licenses, consents and authorizations granted pursuant to these Terms of Use will immediately terminate, and (2) we may disable all Authorized User access to the Services.

(e) Notwithstanding anything to the contrary in these Terms of Use, with respect to information and materials then in our possession or control:

(1) we may retain any of your data in our backups, archives and disaster recovery systems until such data is deleted in the ordinary course; and

(2) all information and materials described in subsection 11(e)(1) above will remain subject to all confidentiality, security and other applicable requirements of our Terms.

12. PERMISSION FOR COMMUNICATION

We use email and other electronic means to stay in touch with you. You agree that when you provide us your e-mail address or personally identifying information (e.g. name, address) during or prior to access of the Services, you: (1) consent to receive communications from us, our Affiliates, and applicable Users in electronic formats, including via the email address you have submitted, SMS messages to your telephone, or other agreed upon contact methods; (2) can opt- out from receiving communication from any such party at any time by completing the formalities on our Website, but we do not take on any liability for any communication of another party to you, particularly if you have provided your contact information to them independently rather than using the communication functions of the Website; and (3) agree that our Terms, agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications would satisfy if they were in writing and physically presented to you.

13. MODIFICATION OF OUR TERMS

(a) LifeLearn reserves the right, at our sole discretion, to amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments.

(b) If our Terms are modified in a way we consider significant, we will post the amended Terms on our Website. Although we will take reasonable steps to notify you of such significant changes made, you are expected to check our Terms periodically for any amendments. Your continued use of our Terms following such notification shall constitute your affirmative acknowledgement of these Terms of Use, the modification and agreement to abide and be bound by our Terms, as amended. If at any time you choose not to accept

our revised Terms, including following receipt of notification of any modifications made hereto, then please do not use the Services and as applicable, terminate your Account.

(c) Any change of Fees applicable to Services shall apply on the subsequent renewal date for your subscription.

14. VETCALCULATORS TERMS OF USE

All information contained in and produced by Vetcalculators.com is provided for educational purposes only. This information should not be used for the diagnosis or treatment of any health problem or disease. THIS INFORMATION IS NOT INTENDED TO REPLACE CLINICAL JUDGMENT OR GUIDE INDIVIDUAL PATIENT CARE in any manner. The User is hereby notified that the information contained herein may not meet the user’s needs. The User is advised that, although the information is derived from medical research and literature, we cannot guarantee its correctness, comprehensiveness or currency. The User of this software assumes sole responsibility for any decisions made or actions taken based on the information contained in Vetcalculators.com calculators. Neither Lifelearn, Inc., the system’s authors nor any other party involved in the preparation, publication, or distribution of Vetcalculators shall be liable for any special, consequential, or exemplary damages resulting in whole or part from any User’s use of or reliance upon this system and the information contained within. Lifelearn, Inc. disclaims all warranties regarding such information whether express or implied, including any warranty as to the quality, accuracy, currency or suitability of this information for any particular purpose. Lifelearn, Inc. and the system’s authors, developers and distributors assume no responsibility for any erroneous results due to defects in the system. ACCESS TO AND USE OF THE VETCALCULATORS CALCULATORS IS PROVIDED WITHOUT WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED. In no event shall Lifelearn, Inc. be liable for special, direct, indirect or consequential damages, charges, claims, costs, demands, losses fees or expenses of any nature or kind arising from use of the Vetcalculators calculators. By using Vetcalculators.com or Vetcalculators within Sofie or the Vetcalculators APP, documentation and/or any software found therein, the User agrees to abide by United States and International copyright laws and all other applicable laws involving copyright.

15. GOVERNING LAW

Our Terms and any access to or use of the Services shall be governed by, and construed in accordance with the internal laws of the Province of Ontario [and the federal laws of Canada, without giving effect to any choice or conflict of law provision or rule (whether of

the Province of Ontario or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the province of Ontario.

16. ARBITRATION

Any controversy, dispute, disagreement or claim arising out of, relating to or in connection with our Services or any breach thereof, including any question regarding its existence, validity or termination, shall be finally and conclusively resolved by arbitration under International Commercial Arbitration Act, 2017, SO 2017, c 2 (Ontario) (the “Rules”). There shall be one arbitrator selected in accordance with the Rules. The parties to the arbitration shall equally share the fees of the arbitrator and the facility fees and the parties shall each bear their own legal costs and expenses of the arbitration; provided, that the arbitrator shall have the authority to award such fees, costs and expenses in the decision of the arbitrator. The arbitration shall be conducted in English. Any decision of the arbitrator shall be final and binding on the parties and their respective successors and assigns and there shall be no right to appeal such decision, whether on a question of law, a question of fact, or a mixed question of fact and law. Notwithstanding the foregoing, each party shall have the right to seek injunctive or other equitable relief that may be related to the breach of confidentiality obligations or violation of the Intellectual Property Rights set forth in these Terms of Use.

17. WAIVER OF CLASS PROCEEDINGS

Users hereby waive any right they may have to commence or participate in any class action lawsuit against LifeLearn related to any claim, dispute or controversy and, where applicable, you and any Authorized Users hereby agree to opt out of any class proceeding against us otherwise commenced.

18. SEVERABILITY

If any portion or provision of our Terms shall to any extent be declared illegal or unenforceable by a court of competent jurisdiction, then the remainder of our Terms, or the application of such portion of provision in circumstances other than those as to which it is so declared illegal or unenforceable, shall not be affected thereby, and each portion and provision of our Terms shall be valid and enforceable to the fullest extent permitted by law.

19. HEADINGS AND SUMMARIES

The headings, captions and summaries in these Terms of Use are for convenience only and in no way define or describe the scope or content of any provision of these Terms of Use.

20. NOTICES

Except as otherwise stated in our Terms or as expressly required by law, any notice to us, excluding for purposes of termination, shall be given in writing by certified postal mail to

LifeLearn Inc. Customer Support 367 Woodlawn Rd W. Guelph, Ontario Canada N1H 7K9

or by calling LifeLearn at 1-888-336-2720

Notices regarding the cancelation or termination of your subscription shall be given by calling LifeLearn at 1-888-336-2720.

Any notice to you shall be given to the most current email address in your Account.

21. OTHER RULES OF INTERPRETATION

Any reference to gender includes all genders; words importing the singular number only shall include the plural and vice versa; the word “or” is not exclusive; the words “including”, “includes” and “include” mean “including without limitation; and “shall” means “will” and “must”, all three of which can be changed interchangeably and shall not mean “may”.

22. NO WAIVER OF COVENANTS

Failure by any party to insist upon the strict performance of any of the covenants, agreements, terms, provisions or conditions contained in the Terms or to exercise any election shall not be construed as a waiver or relinquishment of such covenant, agreement, term, provision or condition but the same shall continue and remain in full force. No waiver shall be deemed to have been made unless expressed in writing.

23. SEVERANCE

If any provision of this Agreement is found to be invalid by a court of competent jurisdiction, the other provisions of the Terms will remain in full force and effect.

24. SURVIVING PROVISIONS

Only the following provisions of our Terms of Use will survive following any termination or expiration: Sections 5 (Representations, Warranties and Covenants), 6 (Proprietary Rights), 9 (Release and Indemnification), 10 (Liability), 12 (Permission for Communication), 14 (Governing Law), 15 (Arbitration), 16 (Waiver of Class Proceedings), and this Section.

25. ENTIRE AGREEMENT

These Terms of Use, in combination with all policies and guidelines of the LifeLearn (including the Privacy Policy), incorporated by reference, constitute the entire agreement between LifeLearn and you and supersede all prior communications, agreements and understandings, written or oral, with respect to the subject matter of our Terms.

Privacy Policy

Our Privacy Commitment to You

Last Modified on December 12, 2024

Welcome to LifeLearn Inc. (“LifeLearn”, “we”, “us” and “our” as context dictates). We are committed to preserving the privacy of all individuals, including you (“you” or “your” as the context dictates), who utilize our website and any of its subdomains (including lifelearn.com, lifelearn-cliented.com, sofie.lifelearn.com and lifelearn-ce.com) (our “Website”) to avail communication, collection, payment, content accessing and sharing and other features and benefits (the “Services”). Accordingly, this privacy policy (this “Privacy Policy”) is designed to help you understand how your personally identifiable information (“Personal Information”) is collected, used, stored and disclosed when you engage with us and access the Services.

Before registering, submitting any content or Personal Information, or otherwise engaging with us on our website, please make sure that you read and understand this Privacy Policy as well as our Terms of Use (together with such other documents, our “Terms”). https://www.lifelearn.com/terms-of-use/

This Privacy Policy applies to the Personal Information you provide us when using the Services or submitting information to us. In the course of engaging with us, we may also use a third party’s intellectual property, tool or resources (e.g., for payment processing such as Moneris) and such third party’s privacy policy may also apply to you. We encourage you to read and review each privacy policy that applies to you as our Privacy Policy terms may differ from the terms contained in third parties’ privacy policies. Notwithstanding any other sections of this Privacy Policy, LifeLearn shall not be responsible or liable, directly or indirectly, for any damage or loss suffered by you which is caused or alleged to be caused by or in connection with third parties’ privacy policies.

You are under no obligation to provide Personal Information, with the caveat that your refusal to do so may prevent you from using certain portions of the Services. LifeLearn does not collect, use, store or disclose Personal Information without your consent, except as required by law or as set out below.

If you have any objections to the terms in this Privacy Policy, you should not use the Services or provide us with any of your Personal Information, as by providing your Personal Information to us, you will be deemed to have consented to the processing of such data. If you have any hesitations or are unsure about any of the terms contained herein, we invite you to connect with us at the contact details provided below.

PART A – COLLECTION OF PERSONAL INFORMATION

Our collection of Personal Information is limited to that which is reasonable under the circumstances, and we only collect your Personal Information with your consent pursuant to our Terms.

1. Information You Provide
2. Identity Data. We collect the Personal Information that you provide to us, which may include, but is not limited to: (i) basic Personal Information, including your first and last name, date of birth, contact information such as address and telephone number, payment information; (ii) information about your use of the Services; (iii) analytical information, including, but not limited to, your login data, browser type and version, time zone settling and location, browser plug-in and versions, operating system and platform and other technology on the devices you use to access our Website, and (iv) information about inputs provided into the AI to improve the service.
3. Account information. When you use the Services as a registered user, you need to create an account with us. To create a registered user account, you will need to provide us with login credentials (which include your email address and password), your name, and certain other information.
4. Communication. You can post comments, leave feedback, correspond with a person on and through our website. Content, including such comments, feedback, and notes you choose to post through our website may be occasionally available to the public. You may also contact us via a contact form, email, or by other means (for example, with questions about the Services, for customer support, or to let us know your ideas for new products or modifications to existing products). When you do so,

• any images you choose to upload and the contents and nature of your message. Any information that is disclosed in any publicly visible areas becomes public information for both us and other users to use and share.
• Information about Others. You may decide to provide us third party information, such as names, email addresses, or phone numbers of persons who you would like to utilize the Services (collectively, “Third-Party Data”).

If you use any feature of the Services that allows you to communicate with third parties (such as to refer a third party to the Services or to communicate with them for certain other purposes), either by submitting Third-Party Data to us or otherwise permitting our systems to automatically access Third-Party Data in your possession, you acknowledge and agree that you have the authority of the relevant third party for us to access and use the relevant Third-Party Data and that you have notified these third parties and informed them how their information is collected and used by LifeLearn to provide the Services.

We use Third-Party Data to (i) contact such third party using the Third-Party Data provided, and/or (ii) provide you with an editable template message designed to facilitate communication between you and such third party through the Services. In addition to sending the foregoing communications, we may also send reminders or related messages to you and to third parties on your behalf from time to time where permitted by applicable law. In each case, any such communications sent to third parties using Third-Party Data will provide a means to “opt out” of receiving further communication of the same nature.

1. Information Collected Passively or Automatically
2. General Usage Data. When you use our Website, we collect certain information by automated means (“Automatic Information”), such as through server log files, cookies (described further below), web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to our Website), and embedded scripts (programming code that is designed to collect information about your interactions with our Website, such as the links you click on). Automatic Information will not be published or made public through the Services.

When you use the Services, we may collect user action data using Google Analytics, and technical properties of hardware and software utilized in conjunction with the Services. For example, we may collect the type and model of hardware and/or web browser you are using and the operating system version you are using. When you use the Services, we may also collect information about your location (as described below under the heading “Location”),

how long you use the Services for in each session, features you use in the Services, and the actions you take while using the Services.

• Location. When you use the Services on your computer, mobile device, or other device, the Internet Protocol address (IP address) information may be communicated to us. If we collect and subsequently store such information, it will be in a form that does not personally identify you.
• Marketing & Communications Data. We collect your preferences in receiving marketing collateral from us and from certain third-parties, in addition to, your communication preferences.
• Cookies. When you visit our Website, we collect certain information about your activity on our Website, as described below under the heading “Automatic Information”.

For further clarification, cookies are alphanumeric identifiers that are stored on your device with which you access the Services. These cookies allow us to adjust the Services to meet your personal browsing preferences. If your browser is not set to allow cookies, you may not have access to all areas or features of our Website.

The information we collect in this manner may include details about the computer, mobile phone, or other device used to access our Website (such as browser type, operating system, and IP address), referring URLs and information on actions taken or interaction with our digital assets.

Third party vendors may also use cookies to serve you ads based on your visit to our Website. You may opt out of Google’s personalized advertising by visiting “Ads Settings”. You may opt out of other third-party vendor’s use of cookies for personalized advertising by visiting their website, and/or by visiting https://youradchoices.ca/choices/.

The information we collect in this manner is to enhance your user experience. For example, this information allows us to pre-fill form fields as well as provide you with contextual recommendations while using our Website.

PART B – USE OF YOUR INFORMATION

We use Personal Information for the purposes stated or implied at the time of collection, including for the following purposes:

1. Communication

We use the information we collect to contact you for administrative purposes. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem.

We also use the information we collect to send you communications relating to the Services, such as updates on promotions and events, communications relating to products and services offered by us and by third parties, and communications about services we believe will be of interest to you.

You and each user may update your communication preferences anytime by writing us at:

Privacy Compliance Officer, 367 Woodlawn Rd W, Guelph, Ontario Canada N1H 7K9 or [email protected]

1. Providing the Services

We use the information we collect to operate, maintain, and provide the Services such as enabling access to our Website, customer support or to complete transactions, which may include sharing your information with third parties who are stakeholders in the Services (e.g. the execution of a payment transaction or provision of a product offering). We also may provide a report detailing relevant information to an administrator who has granted you access to the Services pursuant to a purchased license or subscription or to a licensor whose content may be accessed by you through the Services.

1. Analytics and Product Development

We use the information we collect to analyze data usage trends and preferences in order to improve the accuracy, effectiveness, security, usability or popularity of the Services. Certain third parties whose tools are utilized (e.g. Google Analytics) involving technologies described earlier (cookies, tags, beacons) to help us obtain information and drive certain functionality and improvements require such third parties to collect and storage such information (in accordance with their own privacy policies).

1. Customization

We use the information we collect, such as device identifiers, to learn how users interact with the Services in order to personalize the content of the Services and improve the performance of our Website.

1. Legal

We use information we collect to comply with relevant laws or, defend our legal rights, and enforce our Terms.

PART C – ANTI-SPAM

Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by LifeLearn and you can contact us at 1 (800) 375-7944 or Privacy Compliance Officer, 367 Woodlawn Rd W, Guelph, Ontario Canada N1H 7K9 or [email protected]. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message.

Should you decide to opt out of receiving marketing communications from us we will process the request within 30 days. However, even if you have opted out, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.

Opting out of receiving marketing communications from LifeLearn will not opt you out from our business partners; you will also need to follow their opt out process.

PART D – CHILDREN’S ONLINE PRIVACY PROTECTION

Our Website and Services are not intended for use by persons under 18 years of age. We do not knowingly collect or use any Personal Information from any persons under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our database.

PART E – TRANSFERS AND DISCLOSURES OF PERSONAL INFORMATION

Other than as disclosed in this Privacy Policy, we will not disclose Personal Information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of a corporate amalgamation, reorganization, change of control or sale.

Your Personal Information may be stored, processed or otherwise used by us, our affiliates, our partners or our service providers, both inside and outside of Canada. As a result, that country’s courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country’s laws. Whenever we use other organizations to provide support services, they will be required to implement proper

security measures to safeguard Personal Information, comply with the same obligations as those required of LifeLearn and to allow us to audit them for compliance.

LifeLearn may share your Personal information with business partners who provide our services as well as their own applications and services.

In the event of a Merger or Acquisition, LifeLearn’s Privacy Policy will be reviewed and updated. Where appropriate, Personal Information will be transferred to the controlling entity.

PART F – SECURITY AND RETENTION

We take all reasonable steps to protect the security and confidentiality of your Personal Information. We protect the Personal Information within our custody or control with appropriate organizational, technological and physical safeguards.

We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices.

We only retain Personal Information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the Personal Information we hold for a period of time that is longer than that for which we might otherwise hold.

PART G – CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time as we add new products and services, as we improve our current offerings, and as technologies change. If we make a change to this Privacy Policy this will be reflected in the above Last Update date. We encourage you to check back periodically to see if we have made any changes. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on our Website and in this Privacy Policy.

PART H – ACCESS, CORRECTION AND ACCOUNTABILITY

We will strive to keep all Personal Information in our files complete, up-to-date and accurate and need your assistance in doing so.

Any questions, comments or concerns relating to this Privacy Policy, and any requests to correct, access or remove Personal Information collected during your use of the Services, should be directed to the Privacy Officer at:

Attention: Steve White

Email: [email protected]

Telephone Number: 1 (800) 375-7944